Course
Administrative Office Procedures (MBC) (AOP01-MBC)
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Master Business Certification
Administrative Office Procedures (MBC) (AOP01-MBC)
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you...
Customer Service (MBC) (CS01-MBC)
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Master Business Certification
Customer Service (MBC) (CS01-MBC)
Each and every one of us serves customers, whether we realize it or not. Maybe you"re on the front lines of a company, serving the people who buy your products. Perhaps you"re an accountant, serving the employees by producing their pay checks and...
Communication Strategies (MBC) (CS04-MBC)
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Master Business Certification
Communication Strategies (MBC) (CS04-MBC)
For the better part of every day, we are communicating to and with others. Whether it"s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means...
Human Resource Management (MBC) (HRM01-MBC)
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Master Business Certification
Human Resource Management (MBC) (HRM01-MBC)
Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers" job descriptions. The sharing and diffusion of these tasks throughout the organization has had an...
Internet Marketing Fundamentals (MBC) (IMF01-MBC)
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Master Business Certification
Internet Marketing Fundamentals (MBC) (IMF01-MBC)
Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer"s dream come true, especially with Social Media, as you...
Interpersonal Skills (MBC) (IS01-MBC)
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Master Business Certification
Interpersonal Skills (MBC) (IS01-MBC)
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve...
Lean Process And Six Sigma (MBC) (LPSS01-MBC)
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Master Business Certification
Lean Process And Six Sigma (MBC) (LPSS01-MBC)
Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify,...
Marketing Basics (MBC) (MB01-MBC)
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Master Business Certification
Marketing Basics (MBC) (MB01-MBC)
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its benefits. If you are not...
Microsoft Word Essentials (MBC) (MICWE01-AAC-MBC)
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Master Business Certification
Microsoft Word Essentials (MBC) (MICWE01-AAC-MBC)
Participants will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. They will demonstrate the correct application of the principle features of Word 2016 by creating and editing...
Sales Fundamentals (MBC) (SF01-MBC)
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Master Business Certification
Sales Fundamentals (MBC) (SF01-MBC)
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete...

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