Course
Business Acumen (clone) (BAC01-clone)
Subscribe ($50.00)
Customer Retention through Customer Service: Certification
Business Acumen (clone) (BAC01-clone)
Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the...
Call Center Training (clone) (CCT01-clone)
Subscribe ($50.00)
Customer Retention through Customer Service: Certification
Call Center Training (clone) (CCT01-clone)
Phone skills are a highly valuable tool to have in an employee"s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve...
Customer Service (clone) (CS01-clone)
Subscribe ($50.00)
Customer Retention through Customer Service: Certification
Customer Service (clone) (CS01-clone)
Each and every one of us serves customers, whether we realize it or not. Maybe you"re on the front lines of a company, serving the people who buy your products. Perhaps you"re an accountant, serving the employees by producing their pay checks and...
Customer Support (clone) (CS02-clone)
Subscribe ($50.00)
Customer Retention through Customer Service: Certification
Customer Support (clone) (CS02-clone)
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer...
Handling a Difficult Customer (clone) (HDC01-clone)
Subscribe ($50.00)
Customer Retention through Customer Service: Certification
Handling a Difficult Customer (clone) (HDC01-clone)
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management...
Telephone Etiquette (WSCERT) (TE01-WSC)
Subscribe ($50.00)
Customer Retention through Customer Service: Certification
Telephone Etiquette (WSCERT) (TE01-WSC)
Phone etiquette is a highly valuable tool to have in an employee"s skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills which will make them more...
Ten Soft Skills You Need (clone) (TSS01-clone)
Subscribe ($50.00)
Customer Retention through Customer Service: Certification
Ten Soft Skills You Need (clone) (TSS01-clone)
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and...

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